Available Positions

Welcome to the Holiday Barn Career Center

We offer careers in pet care and look for people who are adaptable, self-motivated, passionate and creative team players. If that sounds like you, why not bring your talents and skills to Holiday Barn Pet Resorts? We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

Glen Allen Resort

3800 Mountain Road
Glen Allen, Virginia 23060

p 804-672-2200
f 804-672-7147

South of the James Resort

614 Johnston Willis Drive
Richmond, Virginia 23236

p 804-794-5400
f 804-794-1664

Call Center Representative


Full-Time & Part-Time Positions
Hiring at Glen Allen & South of the James

We are looking for full and part-time Call Center Representatives for our Glen Allen and South of the James locations. Call Center Representatives ensure that positive relationships are developed and maintained with our furry guests and their owners! Every day, many times during the day we get the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, how to “beautify” their pets, and schedule vacation stays. We realize that the customer face-to-face interaction is critical, but that anticipating a customer’s call and possible requests is equally important. Holiday Barn is a high-volume pet resort, with the opportunity to talk with many customers about their pets on a daily basis. Candidates for this position must be able to manage multiple telephone lines in a professional, caring manner. We represent Holiday Barn through telephone conversations, face-to-face, on tours, and even at pet related events. Call Center Representatives are an intuitive part of our “pack” and work within our company’s values and brand experience.

Talents for this job at Holiday Barn:

  • Strong communication skills
  • Prior experience in a customer service oriented or call center environment is preferred
  • A person who thrives on interacting with people and their pets
  • Basic pet knowledge – we don’t expect you to be an expert, but some pet experience is beneficial.
  • Flexibility – we are a resort business; candidates must be ready to work weekends and major holidays.
  • Ability to use Microsoft applications

This position can be either full time or part time, depending on the applicant’s availability.  Our resorts are open 7:00 am – 7:00 pm weekdays and 7:00 am to 6:00 pm on Saturdays and 9:00 am – 6:00 pm Sundays; we need phone coverage for all these times.  Holidays are included except for Thanksgiving Day and Christmas day when our lobbies are closed to the public. Shifts are available; shift times will be determined based on applicant’s availability.

Holiday Barn offers:

  • Competitive pay
  • Full time and part time positions
  • Training
  • Access to company sponsored health benefits for full time employees

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Customer Experience Associate


Full-Time Positions
Hiring at Glen Allen & South of the James

Part-Time Positions
Hiring at Glen Allen & South of the James

We are looking for full and part-time Customer Experience Associates for our Glen Allen and South of the James locations. Customer Experience Associates ensure that positive relationships are developed and maintained with our furry guests and their owners! Customer Experience Associates provide the critical face-to-face interaction with our clients and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, how to “beautify” their pets, and schedule vacation stays.

Holiday Barn is a high volume pet resort, with the opportunity to talk with many customers about their pets on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures of our guests, meet and greet our customers in a friendly and professional manner, resolve customer issues and account discrepancies, have the ability to multi-task and handle with ease a high volume of phone calls in a fast paced environment. Customer Experience Associates are an intuitive part of our “pack” and work within our company’s values and brand experience.

Basic Requirements

  • A person who thrives on interacting with people and their pets.
  • Basic pet knowledge – we don’t expect you to be an expert, but some pet experience is beneficial.
  • Flexibility – we are a resort business; candidates must be ready to work weekends and major holidays.
  • Ability to use Microsoft applications.
  • Strong communication skills.

Holiday Barn offers competitive compensation, access to company sponsored health benefits, personal leave time, and the ability to grow within a company that insists on high values for our customers and employees. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Customer Experience Coordinator


Full-time Position
Hiring at Glen Allen & South of the James

We are looking for a Customer Experience Coordinator for both our Glen Allen and Southside locations. The Customer Experience Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The customer experience “pack” is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our customer experience coordinator is an intuitive part of our “pack” and integrates our Holiday Barn values into all customer interaction points throughout all departments.

Candidates should possess the following talents: Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Proven success in managing a customer experience team is a must and the ability to consistently train and grow this department within our company’s goals. Leadership skills are also a must; we are a “pack” work environment, therefore we need individuals who can work with our leadership team and be a leader within the customer experience department. Basic pet knowledge – we don’t expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility – we are a resort business, therefore candidates must be ready to work full time, weekends, and holidays. The ability to motivate a “pack” – “Furrmazing” is one of our “pack” values, which means that enthusiasm for everything we do is a must.

Responsibilities

  • Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring.
  • Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals.
  • Learn and be able to provide necessary training and mentoring to our Customer Experience “pack” to achieve our goals and work within our company values.
  • Monitor company performance and initiate recommendations to our Customer Experience Pack Leader, Facility Manager and Head of the Pack on solutions.
  • Work in conjunction with the Customer Experience Pack Leader ensuring that our customers and guests are receiving the best customer service at every interaction.
  • Have fun! We get to play with dogs and cats every day at one of Richmond’s oldest and largest pet resorts.
  • Ensure the needs of the pet are recognized, services matched to need, and the experience is successful.
  • A· Help schedule pack members according to needs of the business, based on positions needed to provide adequate service for Furrmazing customer experience, while controlling staffing expenses, to be within company guidelines.
  • Ordering of supplies on a monthly basis.
  • Manage the Physical Brochure of customer access areas. Ensure that the Customer Experience pack is assigned duties to maintain the entrance, customer areas (including bathrooms), the parking lot, and that they are maintained for a furrmazing experience for the customer and pets.

Requirements

  • Recent experience in customer service which should include proven success in a multi-tasking, fast paced environment, while maintaining attention to detail.
  • Supervisory experience; experience supervising a team with proven team leader success.
  • College degree or equivalent work experience as specified above.
  • Flexibility. We are a resort; Weekend and holiday hours are required of all pack members.
  • A love of dogs and pets and desire to provide outstanding service to our guests and customers.
  • Data entry skills and proficiency with Windows applications.
  • Ability to stand for long periods of time. This workplace is typified as moderately physically demanding – lots of walking, stand for long periods, lifting pets up to 50 lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time and the ability to grow within a company that insists on high values for our customers and employees. Holiday Barn is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No telephone calls or visits to our lobby for applications, please.

Customer Experience Associate Support/Runner


Part-Time Positions
Hiring at Glen Allen

We are looking for part-time Customer Experience Associate Support/Runners for our Glen Allen location. Customer Experience Associates ensure that positive relationships are developed and maintained with our furry guests and their owners! Holiday Barn is a high volume pet resort, with the opportunity to work with many pets on a daily basis. Candidates for this position must be able to stand for long periods of time, walk frequently, and the ability to lift pets up to 30lbs. We represent Holiday Barn through telephone conversations, face-to-face, on tours, and even at pet related events. Customer Experience Associates are an intuitive part of our “pack” and work within our company’s values and brand experience. Runners interact with customers and are one of the first friendly faces our guests see when they come into our lobby. Our Runners are an important part of our Customer Experience Pack. Our front desk associates rely on our Runners to keep our lobbies squeaky clean and guide our guests to and from their lodging areas.

Basic Requirements

  • A person who thrives on interacting with people and their pets.
  • Basic pet knowledge – we don’t expect you to be an expert, but some pet experience is beneficial.
  • Flexibility – we are a resort business; candidates must be ready to work weekends and major holidays.
  • Strong communication skills.

Holiday Barn offers the ability to grow within a company that insists on high values for our customers and employees. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Day Care Associate

Full-time Positions
Hiring at Glen Allen

Part-time Positions
Hiring at Glen Allen & South of the James

Have fun with the dogs! This position requires supervising doggie play groups, interacting with the pooches and observing behaviors.

Responsibilities

  • Handling of dogs.
  • Setting up of camp area.
  • Daily cleaning.
  • Ability to work outdoors in good and bad weather.

If you love “going to the dogs” this is the position for you! Morning shifts available with weekend and holiday work required. If you are a responsible, energetic and hard working pet lover, we will provide training.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please. Past employees interested in returning just email petjobswest@holidaybarn.com or petjobssouth@holidaybarn.com with your available dates. Holiday Barn Pet Resorts is a drug free workplace.

Day Care Supervisor/Coordinator


Full-time Position
Hiring at Glen Allen

We are looking for a highly motivated, responsible dog lover to be a leader within our Day Care Pack at Camp Holiday Barn at our Glen Allen location. The Day Care Coordinator ensures that operations at Camp Holiday Barn are successfully maintained and integrated into the service goals of all other departments at Holiday Barn, ensuring the health, safety and happiness of our day care guests. The Day Care Coordinator is a hands-on employee within Camp Holiday Barn and the entire resort. The coordinator works closely with the Day Care Manager, the Facility Manager, other department managers and pack members to provide premiere care and service to our guests while also integrating Holiday Barn’s values into all interactions with all pack members, customers and guests.

What is Dog Day Care like at Holiday Barn?
Dog Day Care at Camp Holiday Barn is an action-packed day care program which entertains your dog all day. There are many benefits to our day care program. Your dog will come home tired and happy. Your dog will get quite a bit of exercise.

The Day Care Coordinator works in both supervisory and hands on roles with the Day Care Manager and Day Care Associates at Camp Holiday Barn to ensure the health, safety and happiness of day care guests.

We are looking for a highly motivated, responsible dog lover to work with our Day Care Pack at Camp Holiday Barn.

Day Care Coordinator requirements include:

  • Supervisory experience – 1-2 years experience leading a team
  • Pet care experience in a professional pet care environment
  • Strong communication skills
  • Strong leadership skills
  • Ability to work well within a team and lead a team
  • Positive, can-do attitude
  • Love of Dogs!
  • Basic understanding and knowledge of dog behavior
  • Ability to work in a fast paced, physically demanding environment. The Coordinator must be able to lift pets up to 50 lbs. Holiday Barn Pet Resorts are active places to work. Our work environment is typified as a moderately physical work place. Our responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of dog and cat interactions!
  • Flexibility. We are a resort, which means we are busiest on weekends and holidays. Work during these busy times, including Thanksgiving and Christmas days is required for all pack members.

Holiday Barn will provide competitive compensation, access to company sponsored health benefits and personal leave time and the opportunity to grow within our company.

To apply for the Day Care Coordinator position, please complete the online application. No telephone calls of visits to our busy lobbies, please.

Holiday Barn is a drug free workplace.

Pet Bather/Brusher


Part-time Positions
Hiring at Glen Allen & South of the James

We are looking for a full-time Pet Bather/Brusher for our Southside location, as well as part-time Pet Bathers/Brushers for our Glen Allen and Southside locations. Do you love giving dogs and cats soothing baths or helping them feel better with shed treatments? Our grooming departments have given us the opportunity to “beautify” some of Richmond’s most fashionable pets for over 35 years! Our grooming departments bathe and de-matt, provide anti-shedding treatments, anal glad expressions, pedicures and teeth brushing, along with a variety of other “spa” services.

Requirements

      • We will provide training, but graduation from a certified grooming school or other previous training is a plus!
      • Flexibility! We are a resort business, open 7 days a week. Candidates must be able to work a flexible work week, including working major holidays and weekend availability is a must. Candidates must also be willing to help our pack members in other areas of the facility when needed.
      • Ability to work in a fast paced, high volume environment.
      • Ability to bathe, dry, de-matt, and finish pets in a professional manner.
      • Ability to stand for long periods of time, with frequent walking and ability to lift larger dogs.
      • Dependability, enthusiasm, and someone seeking a company with strong values.

Holiday Barn offers competitive compensation, training, company provided and maintained supplies and equipment, and the opportunity to work at a company with strong values and professionalism for both our customers as well as our employees. Holiday Barn Pet Resorts is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please.

Pet Care Associate


Part-Time & Full-time Positions
Hiring at Glen Allen

Part-time Positions
Hiring at South of the James

Enjoy caring for our vacationing dogs and cats while their human families are on vacation. We are seeking energetic pet lovers that are comfortable working within a fast paced team environment.

Responsibilities

      • Cleaning (always lots of cleaning), feeding, exercising, monitoring health status of pets and pampering our guests with T.L.C.

We are on duty 7 days a week so a flexible schedule must include weekdays, weekends and major holidays. Experience not required. If you are a responsible, energetic and hard working pet lover, we will provide training. Must be at least 16 years of age. Holiday Barn Pet Resorts is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please.

Pet Care Supervisor/Coordinator


Full-time Positions
Hiring at Glen Allen & South of the James

We are looking for a Pet Care Coordinator for our Glen Allen and Southside locations. The Pet Care Coordinator will work closely with the Pet Care Manager and Holiday Barn Management Pack to achieve objectives and goals of the individual facility and the betterment of our company. The Pet Care Coordinator is to be a leader with enthusiasm and encouragement that helps our staff and customers achieve the levels of satisfaction they need.

A Pet Care Coordinator for Holiday Barn Pet Resorts is responsible for:

      • Accountability for the welfare of our furry guests.
      • Help hire, train and supervise staff to maximize our level of service to guests ensuring all Holiday Barn pet care SOP’s are properly executed.
      • This is a hands-on position and you will be required to perform the same tasks as staff as needed.
      • Ability to effectively communicate to facility manager potential pet care issues and opportunities.
      • Assist Pet Care Manager and/or Facility Manager with developing and/or implementing ideas to improve resort operations.
      • Coordinate staff needs among other teams as business trends require, such as grooming or camp.
      • Provide support to other teams, such as grooming, customer care and activities or camp, as needed in absence of their supervisor.
      • Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations and appraisal of work performance.
      • Act as a “Pack” leader and communicate effectively with the staff.
      • Handle customer issues and opportunities in professional manner.
      • Ability to open and close facility.
      • Have an understanding of all facility operations to keep facility running efficiently and safely for our guests and employees.

Some of our job requirements

      • Two years supervisory experience, including experience supervising a large staff.
      • Two years work experience as a vet assistant in the animal care field.
      • Ability to work in a fast paced, physically demanding position.
      • Availability to work all major holidays and work a rotating schedule that includes weekends.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time, and the ability to grow within a company that insists on high values for our customers and employees.

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Pet Stylist


Full-time & Part-time Positions
Hiring at South of the James
Full-time Position
Hiring at Glen Allen

We are looking for full and part-time Pet Stylists for our Southside location and a full-time Pet Stylist for our Glen Allen location. Do you love giving dogs and cats stylish new haircuts? We have a very established groom department (since 1972) that allows us the opportunity to “beautify” some of Richmond’s most fashionable pets. Our grooming department bathes, de-matts, provides anti-shedding treatments, anal glad expressions, pedicures, teethbrushing, along with a variety of other “spa” services.

Requirements

      • At least 2 years experience professionally grooming pets.
      • Graduation from a certified grooming school is a plus!
      • We provide all equipment and supplies.
      • Flexibility. We are a resort business, open 7 days a week. Candidates must be available to work alternate weekends and major holidays.
      • Ability to work in a fast paced, high volume environment.
      • Ability to bathe, dry, de-matt, and finish pets in a professional manner.
      • Ability to stand for long periods of time, with frequent walking and ability to lift larger dogs.
      • Dependability, enthusiasm, and someone seeking a company with strong values.

Holiday Barn offers competitive compensation, personal leave time, access to company sponsored health benefits, company provided and maintained supplies and equipment, and the opportunity to work at a company with strong values and professionalism for both our customers as well as our employees. Holiday Barn Pet Resorts is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please.

Promo Pack Member


Part-Time Position
Hiring at Glen Allen

The Promo Pack Member must have a love for all things pets but also a passion for linking Holiday Barn Pet Resorts to our community. This Pack Member is our representative for interacting with non-profit organizations, local business community organizations, veterinarians and other pet related businesses. The Promo Pack member is our primary representative for all promotional and networking events and supplies our “Pack” with all items they need for events. Other responsibilities include, but are not limited to, assembling company donation baskets, preparing our Furrrmazing Feasts, Tour and Training give-aways, pet birthday goodies, tracking our company coupon codes, sending out reservation confirmations and supporting internal company events. Company events including – company parties, “Fun Fridays” for pack members during the summer months, cook out days, Pack Leader meetings and our annual Pack Leaders retreat. Our Promo Pack is always on the lookout for new and interesting ways to support and promote our Holiday Barn Brand. This position works closely with our Marketing Pack, Promo Pack Coordinator, Pack Leaders, Administrative Pack and Head of the Pack in areas of brand awareness, marketing, social media and other supportive areas.

We are looking for someone who thrives on interacting with people and their pets, appreciates the value of the Holiday Barn brand and who enjoys looking for growth opportunities for our company. Our Promo Pack Member must be able to work with both our leadership team and our pack members. This employee should also be someone who is enthusiastic about Holiday Barn and who is able to motivate our Pack to be “Furrrmazing” in everything we do. The Promo Pack member can also be a part of one of our other Holiday Barn Departments in order to achieve full time hours and benefits.

Basic Requirements

  • Flexibility. This is a part time position. Hours vary, but will include weekends and evening hours when staffing events. The Cheerleader must be able to represent Holiday Barn at events during after work hours as well as during weekends. Spring and Fall months are when the Head Cheerleader is busiest representing Holiday Barn at community events.
  • Positive, fun loving, outgoing attitude and strong customer service skills. The Cheerleader is always letting others know that Holiday Barn is a “Furmazing” place.
  • Strong communication skills.
  • Attention to detail.
  • “Cheerleader” qualities and ability to work in a team environment.
  • Experience working with Microsoft applications.
  • Ability to stand for long periods of time indoors and outdoors in varying types of weather.
  • Ability to lift up to 35 pounds.
  • Valid driver’s license.
  • Prior experience in event planning preferred, but not required.

The Promo Pack Member is based at our Glen Allen location at 3800 Mountain Road. This is a part time position. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Holiday Barn is an equal opportunity employer and will not discriminate, or tolerate discrimination, against employees or applicants in any manner prohibited by law. Holiday Barn Pet Resorts is a drug free workplace.

To apply for pet-related careers and employment at Holiday Barn, please fill out our online application.