Available Positions

Welcome to the Holiday Barn Career Center

We offer careers in pet care and look for people who are adaptable, self-motivated, passionate and creative team players. If that sounds like you, why not bring your talents and skills to Holiday Barn Pet Resorts? We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

Glen Allen Resort

3800 Mountain Road
Glen Allen, Virginia 23060

p 804-672-2200
f 804-672-7147

South of the James Resort

614 Johnston Willis Drive
Richmond, Virginia 23236

p 804-794-5400
f 804-794-1664

Customer Experience Associate



Full-Time Position
Hiring at Glen Allen
Part-Time Positions
Hiring at Glen Allen & South of the James

We are looking for a full-time Customer Experience Associate for our Glen Allen location as well as part-time Customer Experience Associates at both our Glen Allen and Southside locations. Customer Experience Associates ensure that positive relationships are developed and maintained with our furry guests and their owners! Customer Experience Associates provide the critical face-to-face interaction with our clients and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, how to “beautify” their pets, and schedule vacation stays.

Holiday Barn is a high volume pet resort, with the opportunity to talk with many customers about their pets on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures of our guests, meet and greet our customers in a friendly and professional manner, resolve customer issues and account discrepancies, have the ability to multi-task and handle with ease a high volume of phone calls in a fast paced environment. Customer Experience Associates are an intuitive part of our “pack” and work within our company’s values and brand experience.

Basic Requirements

  • A person who thrives on interacting with people and their pets.
  • Basic pet knowledge – we don’t expect you to be an expert, but some pet experience is beneficial.
  • Flexibility – we are a resort business; candidates must be ready to work weekends and major holidays.
  • Ability to use Microsoft applications.
  • Strong communication skills.

Holiday Barn offers competitive compensation, access to company sponsored health benefits, personal leave time, vacation and play time for your personal pet, and ability to grow within a company that insists on high values for our customers and employees. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.


Customer Experience Pack Leader


Full-time Positions
Hiring at Glen Allen & South of the James

We are looking for Customer Experience Pack Leaders for both our Glen Allen and Southside locations. The Customer Experience Pack Leader ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The customer experience “pack” is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our customer experience leader is an intuitive part of our “pack” and integrates our Holiday Barn values into all customer interaction points throughout all departments.

Candidates should possess the following talents: Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Proven success in managing a customer experience team is a must and the ability to consistently train and grow this department within our company’s goals. Leadership skills are also a must; we are a “pack” work environment, therefore we need individuals who can work with our leadership team and be a leader within the customer experience department. Basic pet knowledge – we don’t expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility – we are a resort business, therefore candidates must be ready to work full time, weekends, and holidays. The ability to motivate a “pack” – “Furrmazing” is one of our “pack” values, which means that enthusiasm for everything we do is a must.

Responsibilities

  • Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring.
  • Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals.
  • Learn and be able to provide necessary training and mentoring to our Customer Experience “pack” to achieve our goals and work within our company values.
  • The ability to monitor company performance and initiate recommendations to our Customer Experience Director, Facility Manager and Head of the Pack on solutions.
  • Working in conjunction with the Customer Experience Director ensuring that our customers and guests are receiving the best customer service at every interaction.
  • Have fun! We get to play with dogs and cats every day at one of Richmond’s oldest and largest pet resorts.
  • Ensure the needs of the pet are recognized, services matched to need, and the experience is successful.
  • Ability to schedule pack members according to needs of the business, based on positions needed to provide adequate service for Furrmazing customer experience, while controlling staffing expenses, to be within company guidelines.
  • Ordering of supplies on a monthly basis.
  • Successfully manage the Physical Brochure of customer access areas. Ensure pack is assigned duties to maintain the entrance, customer areas (including bathrooms), the parking lot, and that they are maintained for a furrmazing experience for the customer and pets.
  • This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50 lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Requirements

  • Minimum of 2 years recent experience in customer service with the ability to wow the customer.
  • A love of dogs and pets and desire to provide outstanding service to our guests and customers.
  • Ability to provide excellence in service to both internal and external customers.
  • Data entry skills and proficiency with Windows environments on computers.
  • Proven success with multi-tasking in a fast-paced environment with attention to detail.
  • College Degree or equivalent work experience in a service industry with proven team leader success.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time and ability to grow within a company that insists on high values for our customers and employees. Holiday Barn is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No telephone calls or visits to our lobby for applications, please.

Day Care Associate

Part-time Positions
Hiring at South of the James

Have fun with the dogs! This position requires supervising doggie play groups, interacting with the pooches and observing behaviors.

Responsibilities

  • Handling of dogs.
  • Setting up of camp area.
  • Daily cleaning.
  • Ability to work outdoors in good and bad weather.

If you love “going to the dogs” this is the position for you! Morning shifts available with weekend and holiday work required. If you are a responsible, energetic and hard working pet lover, we will provide training.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please. Past employees interested in returning just email petjobswest@holidaybarn.com or petjobssouth@holidaybarn.com with your available dates. Holiday Barn Pet Resorts is a drug free workplace.

Day Care Coordinator


Full-time Position
Hiring at South of the James

We have opportunities for a Full-Time Day Care Coordinator at our Southside location. The Day Care Coordinator ensures that day care operations are maintained during each shift so that we can consistently provide high level services for our furry guests. The focus of the Day Care Coordinator is to ensure that the health, safety, and happiness of the day care guests are exceptional. This person will be responsible for grouping dogs by size and temperament, and delegating daily tasks to day care counselors. This Holiday Barn coordinator is considered a hands-on employee within the department and company. They will work closely with the Day Care Manager and/or others within the pack to provide premier care and service to our guests.

The responsibilities of a Day Care Coordinator for Holiday Barn Pet Resorts include:

  • Act as a pack player and communicate effectively with internal staff and management.
  • Complete any day care counselor duties as outlined in the Day Care Standard Operating Procedures, as well as perform any duties listed on daily checklists.
  • Monitor groups during play under the guidelines stated in the SOPs, following any and all safety guidelines and procedures such as evaluations, altercation protocol, extreme weather, etc.
  • Successfully coordinate groups by size and temperament of dogs to ensure absolute safety.
  • Monitor any behavioral issues with dogs during play and take necessary action. This includes filling out incident reports, noting incidents in the computer, and notifying any manager of immediate action that needs to be taken. In an instance where a dog needs to visit the vet, you must be willing and able to take them to the vet hospital
  • Monitor the well-being of dogs during play and making decisions on what is best for the dog when any illness is present. In an instance where a dog needs to visit the vet, you must be willing and able to take them to the vet hospital
  • Complete entire dog evaluation process, beginning with talking to customer at drop-off.
  • Follow up with customers about evaluation processes, minor behavior concerns, and refer the customer to the trainer when you feel necessary
  • Ability to communicate with the Day Care Manager about current and potential issues.
  • Ability to open and close the facility.
  • Fully understand Holiday Barn’s 5 values and demonstrate them on a daily basis.
  • In conjunction with the Day Care Manager, the coordinator must be able to efficiently sustain and support each shift, and delegate responsibilities as needed. The coordinator must also make sure that all day care staff are abiding by the day care SOPs, ensure that all pack members take scheduled breaks, and resolve day care issues appropriately (sometimes this may require a manager, in which case the coordinator will be responsible for communication with manager about said issue.)

Basic Requirements

    • Provide a working knowledge of dog behavior.
    • Possess a reliable, positive attitude.
    • Have the ability to work in a fast paced, physically demanding environment.
    • Complete the Dog Gurus Dog Language 101 and Group Play 201 classes, and related coursework, provided on-site.
    • Complete the Pet Care Technician test, provided on-site.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time, vacation and play time for your personal pet, and ability to grow within a company that insists on high values for our customers and employees.

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Maintenance Technician


Full-time Position
Hiring at Glen Allen

We are looking for a Maintenance Technician for our Glen Allen location. The Maintenance Technician will work closely with their Facility Manager as well as the Head of the Pack to achieve objectives and goals of the individual facility and the betterment of our company.

The responsibilities of a Maintenance Technician for Holiday Barn Pet Resorts include:

  • Integrate with leadership “pack” and peers to communicate necessary facility needs.
  • Troubleshoot maintenance needs.
  • Advise Facility Manager and/or “Head of the Pack” of repair status.
  • Work with Holiday Barn Pack work to maintain the best “Physical Brochure” possible.
  • Respond to work area problems, asses, and provide timely repairs.
  • Ensure other maintenance employee(s) or service vendors have tools and supplies needed as well as keeping maintenance equipment in good working condition.
  • Perform all other responsibilities assigned by immediate manager.
  • Develop cost savings initiatives.
  • Practice and promote safety procedures in all areas of responsibility and address unsafe work conditions.
  • Inspection of all HVAC and boiler systems, making repairs as needed or utilizing outside company approved contractors for complex repairs.
  • Inspection of all electrical and lighting systems, making repairs as needed or utilizing outside company approved contractors for complex repairs.
  • Assess and help carry out facility landscape needs such as mowing, edging, tree trimming, driveway repair, snow removal, etc. as needed.
  • Resource necessary parts and equipment for repairs and projects.
  • Keep records of repairs and preventative maintenance activities.

Basic Requirements

  • General knowledge of great maintenance practices, standards, and concepts.
  • Demonstrated ability to identify and implement detailed solutions to facility related problems.
  • Solid understanding of facilities maintenance including environmental and energy systems, painting, HVAC, fire suppression, compressed air systems, minor carpentry and landscape equipment operation.
  • Minimum of 5 years working experience.
  • HVAC or electrical certification is a plus, but not necessary if candidate has proven experience in those areas.
  • Basic computer skills.
  • Team player.
  • Valid driver’s license and have reliable transportation.
  • Proven track record of attendance and reliability.
  • Flexibility to respond to “off-hour” emergency situations and facility needs.
  • Walk, stand, bend, pull, push to move objects, pick up and carry items up to 75lbs.

Holiday Barn will provide:

  • Competitive compensation, health and dental benefits, personal leave time.
  • Access to service vehicle for company related repair needs or acquiring supplies.
  • Opportunity to grow within a great Richmond Company with a 46 year history!
  • All necessary tools and equipment to successfully complete responsibilities.
  • Additional learning experiences to enhance skill set.
  • Holiday Barn Pet Resorts is a drug-free workplace.

    To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Pet Bather/Brusher


Part-time Positions
Hiring at Glen Allen & South of the James

We are looking for part-time Pet Bathers/Brushers for our Glen Allen and Southside locations. Do you love giving dogs and cats soothing baths or helping them feel better with shed treatments? Our grooming departments have given us the opportunity to “beautify” some of Richmond’s most fashionable pets for over 35 years! Our grooming departments bathe and de-matt, provide anti-shedding treatments, anal glad expressions, pedicures and teeth brushing, along with a variety of other “spa” services.

Requirements

      • We will provide training, but graduation from a certified grooming school or other previous training is a plus!
      • Flexibility! We are a resort business, open 7 days a week. Candidates must be able to work a flexible work week, including working major holidays and weekend availability is a must. Candidates must also be willing to help our pack members in other areas of the facility when needed.
      • Ability to work in a fast paced, high volume environment.
      • Ability to bathe, dry, de-matt, and finish pets in a professional manner.
      • Ability to stand for long periods of time, with frequent walking and ability to lift larger dogs.
      • Dependability, enthusiasm, and someone seeking a company with strong values.

Holiday Barn offers competitive compensation, training, company provided and maintained supplies and equipment, and the opportunity to work at a company with strong values and professionalism for both our customers as well as our employees. Holiday Barn Pet Resorts is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please.

Pet Care Associate


Full-time Positions
Hiring at Glen Allen

Part-time Positions
Hiring at South of the James

Enjoy caring for our vacationing dogs and cats while their human families are on vacation. We are seeking energetic pet lovers that are comfortable working within a fast paced team environment.

Responsibilities

      • Cleaning (always lots of cleaning), feeding, exercising, monitoring health status of pets and pampering our guests with T.L.C.

We are on duty 7 days a week so a flexible schedule must include weekdays, weekends and major holidays. Experience not required. If you are a responsible, energetic and hard working pet lover, we will provide training. Must be at least 16 years of age. Holiday Barn Pet Resorts is a drug free workplace.

We prefer seasonal associates who are also available to work in the fall, especially during the busy Thanksgiving and Christmas holidays. Please indicate your availability during all of these times when completing the application.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please. Past employees interested in returning just email petjobswest@holidaybarn.com orpetjobssouth@holidaybarn.com with your available dates.

Pet Care Coordinator


Full-time Position
Hiring at Glen Allen & South of the James

We are looking for a Pet Care Coordinator for both our Glen Allen and Southside locations. The Pet Care Coordinator will work closely with the Pet Care Manager and Holiday Barn Management Pack to achieve objectives and goals of the individual facility and the betterment of our company. The Pet Care Coordinator is to be a leader with enthusiasm and encouragement that helps our staff and customers achieve the levels of satisfaction they need.

A Pet Care Coordinator for Holiday Barn Pet Resorts is responsible for:

      • Accountability for the welfare of our furry guests.
      • Help hire, train and supervise staff to maximize our level of service to guests ensuring all Holiday Barn pet care SOP’s are properly executed.
      • This is a hands-on position and you will be required to perform the same tasks as staff as needed.
      • Ability to effectively communicate to facility manager potential pet care issues and opportunities.
      • Assist Pet Care Manager and/or Facility Manager with developing and/or implementing ideas to improve resort operations.
      • Coordinate staff needs among other teams as business trends require, such as grooming or camp.
      • Provide support to other teams, such as grooming, customer care and activities or camp, as needed in absence of their supervisor.
      • Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations and appraisal of work performance.
      • Act as a “Pack” leader and communicate effectively with the staff.
      • Handle customer issues and opportunities in professional manner.
      • Ability to open and close facility.
      • Have an understanding of all facility operations to keep facility running efficiently and safely for our guests and employees.

Some of our job requirements

      • Two years supervisory experience, including experience supervising a large staff.
      • Vet tech degree/certification.
      • Two years vet tech experience in the animal care field.
      • Ability to work in a fast paced, physically demanding position.
      • Availability to work all major holidays and work a rotating schedule that includes weekends.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time, vacation and play time for your personal pet, and ability to grow within a company that insists on high values for our customers and employees.

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens. Holiday Barn Pet Resorts is a drug free workplace.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

Pet Stylist


Full-time Position
Hiring at South of the James

We are looking for a full-time Pet Stylist for our Southside location. Do you love giving dogs and cats stylish new haircuts? We have a very established groom department (since 1972) that allows us the opportunity to “beautify” some of Richmond’s most fashionable pets. Our grooming department bathes, de-matts, provides anti-shedding treatments, anal glad expressions, pedicures, teethbrushing, along with a variety of other “spa” services.

Requirements

      • At least 2 years experience professionally grooming pets.
      • Graduation from a certified grooming school is a plus!
      • We provide all equipment and supplies.
      • Flexibility. We are a resort business, open 7 days a week. Candidates must be available to work alternate weekends and major holidays.
      • Ability to work in a fast paced, high volume environment.
      • Ability to bathe, dry, de-matt, and finish pets in a professional manner.
      • Ability to stand for long periods of time, with frequent walking and ability to lift larger dogs.
      • Dependability, enthusiasm, and someone seeking a company with strong values.

Holiday Barn offers competitive compensation, personal leave time, access to company sponsored health benefits, company provided and maintained supplies and equipment, and the opportunity to work at a company with strong values and professionalism for both our customers as well as our employees. Holiday Barn Pet Resorts is a drug free workplace.

If you are dependable, have a great attitude, and want to become part of our team, please fill out the online application. No phone calls please.


Holiday Barn is an equal opportunity employer and will not discriminate, or tolerate discrimination, against employees or applicants in any manner prohibited by law. Holiday Barn Pet Resorts is a drug free workplace.

To apply for pet-related careers and employment at Holiday Barn, please fill out our online application.