Careers

What is our Customer Experience Supervisor/Coordinator position like at Holiday Barn?

The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our customer experience coordinator is an intuitive part of our “pack” and integrates our Holiday Barn values into all customer interaction points throughout all departments.

Some Responsibilities

• Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
• Training and mentoring of new pack members
• The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
• Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
• Have fun! We get to play with dogs and cats every day at one of Richmond’s oldest, largest and most award winning pet resorts.

This workplace is typified as moderately physically demanding – lots of walking, lots of standing, dogs barking, lifting of pets up to 30lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Requirements

• 2 years work experience in the customer service field
• High School diploma
• Prior supervisory experience leading a team
• Data entry skills and proficiency with Windows applications
• Strong leadership skills
• Strong communication skills
• Basic pet knowledge
• We are a resort, busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays.

We have an immediate opening for a full time Customer Experience Supervisor/Coordinator at our Glen Allen location at 3800 Mountain Road. Pay for this full time position begins at $13 per hour.

Full time employees may be eligible for access to company sponsored medical, vision and dental insurance, company paid life and long term disability insurance and paid time off.

We are looking for a highly motivated, responsible dog lover to be a leader within our Day Care Pack at Camp Holiday Barn at our Glen Allen and Midlothian locations. The Day Care Coordinator ensures that operations at Camp Holiday Barn are successfully maintained and integrated into the service goals of all other departments at Holiday Barn, ensuring the health, safety and happiness of our day care guests. The Day Care Coordinator is a hands-on employee within Camp Holiday Barn and the entire resort. The coordinator works closely with the Day Care Manager, the Facility Manager, other department managers and pack members to provide premiere care and service to our guests while also integrating Holiday Barn’s values into all interactions with all pack members, customers and guests.

What is Dog Day Care like at Holiday Barn? Dog Day Care at Camp Holiday Barn is an action-packed day care program which entertains your dog all day. There are many benefits to our day care program. Your dog will come home tired and happy. Your dog will get quite a bit of exercise.

The Day Care Coordinator works in both supervisory and hands on roles with the Day Care Manager and Day Care Associates at Camp Holiday Barn to ensure the health, safety and happiness of day care guests.

We are looking for a highly motivated, responsible dog lover to work with our Day Care Pack at Camp Holiday Barn.

Day Care Coordinator requirements include:

• Supervisory experience – 1-2 years experience leading a team
• Pet care experience in a professional pet care environment
• Strong communication skills
• Strong leadership skills
• Ability to work well within a team and lead a team
• Positive, can-do attitude
• Love of Dogs!
• Basic understanding and knowledge of dog behavior
• Ability to work in a fast paced, physically demanding environment. The Coordinator must be able to lift pets up to 50 lbs. Holiday Barn Pet Resorts are active places to work. Our work environment is typified as a moderately physical work place. Our responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of dog and cat interactions!
• Flexibility. We are a resort, which means we are busiest on weekends and holidays. Work during these busy times, including Thanksgiving and Christmas days is required for all pack members.

Holiday Barn will provide competitive compensation, access to company sponsored health benefits and personal leave time and the opportunity to grow within our company.

To apply for the Day Care Coordinator position, please complete the online application. No telephone calls of visits to our busy lobbies, please.

Holiday Barn is a drug free workplace.

The Groom Manager for Holiday Barn Pet Resort is responsible for customer service, quality control of services provided, maintaining and growing revenue, team coaching, and management of an independent facility.  The Groom Manager will work closely with the Facility Manager and Holiday Barn Management Pack to achieve the objectives and goals of the individual facility and the betterment of our company.  The Groom Manager should be a leader with enthusiasm and encouragement that helps our staff and customers achieve the levels of satisfaction they need.

Some Job Responsibilities:

Quality Control

• Ensure a safe and clean environment
• Evaluation of pets prior to groom service for needs and customer satisfaction
• Evaluation of all pets that have received bathing and grooming services.
• Ability to provide clear instruction to groom tech staff.

Customer Service

• Ability to sell our services to customers based upon the need of the pet.
• Ability to “meet and greet” customers in a professional and positive manner and process appointments from the first initial inquiry to finally checking them out after services rendered.
• Be able to resolve customer issues and complaints quickly, in a positive manner and ensure the resolution is a win for the customer, guest and our company.

“Pack” Management and Participation

• Create and encourage a spirit of collaboration, cooperation and enthusiasm within the grooming team around their work and within the entire company.
• Work accurately and reliably with a positive attitude.
• Ability to clearly communicate with the staff and management pack.

Requirements:

• 2 years experience in a grooming salon.
• 2 years prior management experience. We are looking for someone who has experience in managing a multiple employees. We need our groom manager to be able to be lead our grooming team and pitch in to groom dogs when necessary.
• Have Fun!  You’re in grooming because you like to make pets beautiful!
• We are a resort business, so weekends and holidays are part of our work schedule. All pack members work during these busy times, including Thanksgiving and Christmas days. Mondays are also required for grooming pack members.
• This is a physical job, heavy lifting, repetitive arm motions, long periods of standing and loud noises are found in this work environment.

Holiday Barn Pet Resorts is a drug-free workplace. Holiday Barn is an equal opportunity employer.