Careers

Call Center Representatives ensure that positive relationships are developed and maintained with our furry guests and their owners! Every day, many times during the day we get the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, how to “beautify” their pets, and schedule vacation stays. We realize that the customer face-to-face interaction is critical, but that anticipating a customer’s call and possible requests is equally important. Holiday Barn is a high-volume pet resort, with the opportunity to talk with many customers about their pets on a daily basis. Candidates for this position must be able to manage multiple telephone lines in a professional, caring manner. We represent Holiday Barn through telephone conversations, face-to-face, on tours, and even at pet-related events. Call Center Representatives are an intuitive part of our “pack” and work within our company’s values and brand experience.

Talents for this job at Holiday Barn:

• Strong communication skills
• Prior experience in a customer service oriented or call center environment is preferred
• A person who thrives on interacting with people and their pets
• Basic pet knowledge – we don’t expect you to be an expert, but some pet experience is beneficial.
• Flexibility – we are a resort business; candidates must be ready to work weekends and major holidays.
• Ability to use Microsoft applications

This position can be either full time or part time, depending on the applicant’s availability.  Our resorts are open 7:00 am – 7:00 pm weekdays and 7:00 am to 6:00 pm on Saturdays and 9:00 am – 6:00 pm Sundays; we need phone coverage for all these times.  Holidays are included except for Thanksgiving Day and Christmas day when our lobbies are closed to the public. Shifts are available; shift times will be determined based on applicant’s availability.

Holiday Barn offers:

• Competitive pay
• Full time and part time positions
• Training
• Access to company sponsored health benefits for full time employees

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Holiday Barn Pet Resorts is a drug-free workplace. Holiday Barn is an equal opportunity employer.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.

We are looking for a highly motivated, responsible dog lover to be a leader within our Day Care Pack at Camp Holiday Barn at our Glen Allen and Midlothian locations. The Day Care Coordinator ensures that operations at Camp Holiday Barn are successfully maintained and integrated into the service goals of all other departments at Holiday Barn, ensuring the health, safety and happiness of our day care guests. The Day Care Coordinator is a hands-on employee within Camp Holiday Barn and the entire resort. The coordinator works closely with the Day Care Manager, the Facility Manager, other department managers and pack members to provide premiere care and service to our guests while also integrating Holiday Barn’s values into all interactions with all pack members, customers and guests.

What is Dog Day Care like at Holiday Barn? Dog Day Care at Camp Holiday Barn is an action-packed day care program which entertains your dog all day. There are many benefits to our day care program. Your dog will come home tired and happy. Your dog will get quite a bit of exercise.

The Day Care Coordinator works in both supervisory and hands on roles with the Day Care Manager and Day Care Associates at Camp Holiday Barn to ensure the health, safety and happiness of day care guests.

We are looking for a highly motivated, responsible dog lover to work with our Day Care Pack at Camp Holiday Barn.

Day Care Coordinator requirements include:

• Supervisory experience – 1-2 years experience leading a team
• Pet care experience in a professional pet care environment
• Strong communication skills
• Strong leadership skills
• Ability to work well within a team and lead a team
• Positive, can-do attitude
• Love of Dogs!
• Basic understanding and knowledge of dog behavior
• Ability to work in a fast paced, physically demanding environment. The Coordinator must be able to lift pets up to 50 lbs. Holiday Barn Pet Resorts are active places to work. Our work environment is typified as a moderately physical work place. Our responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of dog and cat interactions!
• Flexibility. We are a resort, which means we are busiest on weekends and holidays. Work during these busy times, including Thanksgiving and Christmas days is required for all pack members.

Holiday Barn will provide competitive compensation, access to company sponsored health benefits and personal leave time and the opportunity to grow within our company.

To apply for the Day Care Coordinator position, please complete the online application. No telephone calls of visits to our busy lobbies, please.

Holiday Barn is a drug free workplace.

We are looking for a Pet Care Coordinator for our Glen Allen and Midlothian locations. The Pet Care Coordinator will work closely with the Pet Care Manager and Holiday Barn Management Pack to achieve the objectives and goals of the individual facility and the betterment of our company. The Pet Care Coordinator is to be a leader with enthusiasm and encouragement that helps our staff and customers achieve the levels of satisfaction they need.

A Pet Care Coordinator for Holiday Barn Pet Resorts is responsible for:

• Accountability for the welfare of our furry guests.
• Help hire, train and supervise staff to maximize our level of service to guests ensuring all Holiday Barn pet care SOP’s are properly executed.
• This is a hands-on position and you will be required to perform the same tasks as staff as needed.
• Ability to effectively communicate to facility manager potential pet care issues and opportunities.
• Assist Pet Care Manager and/or Facility Manager with developing and/or implementing ideas to improve resort operations.
• Coordinate staff needs among other teams as business trends require, such as grooming or camp.
• Provide support to other teams, such as grooming, customer care and activities or camp, as needed in absence of their supervisor.
• Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations and appraisal of work performance.
• Act as a “Pack” leader and communicate effectively with the staff.
• Handle customer issues and opportunities in professional manner.
• Ability to open and close facility.
• Have an understanding of all facility operations to keep facility running efficiently and safely for our guests and employees.

SOME OF OUR JOB REQUIREMENTS

• Two years supervisory experience, including experience supervising a large staff.
• Two years work experience as a vet assistant in the animal care field.
• Ability to work in a fast paced, physically demanding position.
• Availability to work all major holidays and work a rotating schedule that includes weekends.

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time, and the ability to grow within a company that insists on high values for our customers and employees.

This workplace is typified as moderately physically demanding – lots of walking, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet-related allergens. Holiday Barn Pet Resorts is a drug-free workplace. Holiday Barn is an equal opportunity employer.

To apply, fill out the online application. Please, no telephone calls or visits to our lobby for applications.